Information

Contact info:

Company name: Luava Oy
Company ID: FI33502912 (Y:3350291-2)
Country: Finland

Owner and the craftsman: Juuso Virtanen 
Email: juuso( a )luava.fi 

Social media

Instagram
Facebook

VAT

All prices include VAT.

Shipping info

Domestic (within Finland):

Shipping without tracking (3-6 weekdays after production) - Free
Shipping with a tracking link (3-6 weekdays after production) - 2,90 €
Express (1-2 weekdays after production) - 8,90 €

Europe:

Economy - No tracking. High risk. Luava doesn't take the responsibility of a lost package. (15-35 days after production) - 6,90 
Shipping with a tracking link (5-25 weekdays after production) - 14,90 
Express (1-5 weekdays after production) - 29,90 €

United States, Australia, Canada, Japan, New Zealand:

Economy - No tracking. High risk. Luava doesn't take the responsibility of a lost package. (15-35 days after production) - 9,90 €
Shipping with a tracking link (15-25 weekdays after production) - 24,90 €
Express (2-6 workdays after production) - 35,90 €

Rest of the World:

Express (2-6 workdays after production) - 35,90 €

Possible customs are handled locally in the destination country.

Return policy

All products in Luava's online store are made to order so returning and refunding isn't a possibility if the product is in perfect condition. If the product is somehow damaged during shipping I will repair it or replace it with a new one free of charge. In this case please send me images of the damaged product via email and we'll discuss further there.

Customer information

Luava handles your personal information responsibly. They are never sent to a third party or used in any kind of funny business. If you want Luava to erase all your info you can just kindly ask for it via email (GDPR).