Information
Contact info:
Company name: Luava Oy
Company ID: FI33502912 (Y:3350291-2)
Country: Finland
Owner and the craftsman: Juuso Virtanen
Email: juuso( a )luava.fi
Social media
VAT
All prices include VAT.
Shipping info
All shipping rates are calculated at checkout. Possible customs are handled locally in the destination country.Most products in Luava's online store are made to order so returning and refunding isn't a possibility if the product is in perfect condition. If the product is somehow damaged during shipping I will repair it or replace it with a new one free of charge. In this case please send me images of the damaged product via email and we'll discuss further there.
Ready made products can be returned within 14 days after receiving the package. Customer has to pay the shipping fees when returning. Refund will happen when the package is received to Luava's workshop.
Customer information
Luava handles your personal information responsibly. They are never sent to a third party or used in any kind of funny business. If you want Luava to erase all your info you can just kindly ask for it via email (GDPR).